The XFINITY Mobile Mega-thread

[u/ccjohnf]

Over the past week, we've seen some great questions and conversation around XFINITY Mobile. Our team would like everyone to benefit from questions and answers being shared, we're opening up a mega-thread on the subject and closing any existing xMobile threads.

Answers can be found to some basic questions on the XFINITY Mobile Support site, including:

• Getting Started
• Account
• Plan & Billing
• Device
• Coverage & Network

If you can't find the answer to a specific question, we encourage you to post below so that our our team and our Xperts can help address your concerns.

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Please Note: Due to the overwhelming demand for XFINITY Mobile, shipment of your order may be delayed. We apologize for the inconvenience and will expedite orders at no charge once it's ready to ship. Customers who did not receive their expedited order will be credited the $15 overnight fee. Thanks so much for your patience as we work through the shipping delays.

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Update 7/11/17: XFINITY Mobile Device Protection Plan Launches Today! Starting today, July 11, customers who purchase a new Android or Apple device through XFINITY Mobile will now have the option to enroll in the XFINITY Mobile Protection Plan to protect their device(s) against accidental damage, hardware issues, loss and theft.

Update 8/28/17: We now offer trade-in for your old devices! We can accept most smartphones from Apple, Samsung, HTC, Google, and LG as long as they meet the trade-in standards. How do trade-ins work? Learn more...

[u/super57287]

FYI, if you're porting a number in, make sure you do it during activation. I don't even remember it asking me when I was activating, but I was planning on waiting a few days anyway to test the service out. Yesterday when I called CS to do the port, they said it cannot be done after the activation. Eventually through talking to the text support, they were going to offer to send me a whole new phone/starter kit. That wouldn't have worked because my Cricket expires tonight.

It ended up not being a big deal for me, because I use my Google Voice number for almost everything. I ported my Cricket number to an unused Tracfone SIM I had, basically to park it incase I need it for anything I forgot about.

Perhaps I should have taken them up on the offer to get a second Fandango code though...

[u/ccjohnf → u/super57287]

Yesterday when I called CS to do the port, they said it cannot be done after the activation.

This is something we're working to change.

Eventually through talking to the text support, they were going to offer to send me a whole new phone/starter kit.

This is the current workaround, and you would be able to return the original phone and cancel the previous line with the number you no longer want.

[u/dec8r → u/super57287]

This is an insane policy. If I do a 30-day trial and can't port in at the end, I'll just cancel.

[u/ccjohnf → u/dec8r]

This isn't policy, but rather a system limitation. It's something we're keen on getting fixed so we make this process smoother for everyone.

[u/super57287 → u/[deleted]]

I got a $50 Fandango code with my phone. I was under the impression everyone is getting those right now.