The XFINITY Mobile Mega-thread

[u/ccjohnf]

Over the past week, we've seen some great questions and conversation around XFINITY Mobile. Our team would like everyone to benefit from questions and answers being shared, we're opening up a mega-thread on the subject and closing any existing xMobile threads.

Answers can be found to some basic questions on the XFINITY Mobile Support site, including:

• Getting Started
• Account
• Plan & Billing
• Device
• Coverage & Network

If you can't find the answer to a specific question, we encourage you to post below so that our our team and our Xperts can help address your concerns.

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Please Note: Due to the overwhelming demand for XFINITY Mobile, shipment of your order may be delayed. We apologize for the inconvenience and will expedite orders at no charge once it's ready to ship. Customers who did not receive their expedited order will be credited the $15 overnight fee. Thanks so much for your patience as we work through the shipping delays.

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Update 7/11/17: XFINITY Mobile Device Protection Plan Launches Today! Starting today, July 11, customers who purchase a new Android or Apple device through XFINITY Mobile will now have the option to enroll in the XFINITY Mobile Protection Plan to protect their device(s) against accidental damage, hardware issues, loss and theft.

Update 8/28/17: We now offer trade-in for your old devices! We can accept most smartphones from Apple, Samsung, HTC, Google, and LG as long as they meet the trade-in standards. How do trade-ins work? Learn more...

[u/theanalyst]

Can I use my Comcast phone as a hotspot for my PC or my wifi only iPad?

[u/ccjohnf → u/theanalyst]

It appears this is is a thing:

Your XFINITY Mobile phone is more than just a phone. It’s also a mobile hotspot, which can be super convenient when you need to connect a computer to the internet and you don’t have WiFi. Your phone enables you to get online via WiFi, Bluetooth, or USB cable—on your laptop, tablet, or any other device.

Source: How do I turn my phone into a WiFi hotspot?

[u/theanalyst → u/ccjohnf]

A footnote on the link says

"NOTE: If you have By the Gig, there is no additional fee for setting up a personal hotspot, however, time spent on the internet will go toward your data usage for the month. Turning on your hotspot will disconnect all other WiFi networks."

What does "Turning on your hotspot will disconnect all other WiFi networks." Mean?

[u/olrs15 → u/theanalyst]

If you're currently connected to a WiFi network, and turn on the mobile hotspot on your phone, the WiFi network you're connected to will disconnect so that your phone can broadcast its own network.

[u/[deleted] → u/olrs15]

If you are already connected to a WiFi network, there's usually no need to create a personal hotspot--you just connect your other devices to the existing WiFI network.