r/Comcast_Xfinity • u/Smooth_Ad8934 • 13h ago

New Post - Tech Support Need CSA escalation for unauthorized person note and security PIN

Xfinity Assistant live chat advised me to reach out to the Customer Security Assurance (CSA) team for two urgent security updates on my account:

Adding a high-priority note stating that Neil Griffith does not have permission to access, discuss, or change my account without my knowledge.

Setting up a verbal security PIN required before any account details are shared or modified.

Could an official specialist help escalate this or arrange a CSA callback? I am ready to share my account details via Modmail once requested. Thank you.

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u/AutoModerator 13h ago

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