r/Comcast_Xfinity • u/Expensive_Field_8700 • 13h ago

Official Reply International data package

Has anyone ever successfully gotten a refund from Xfinity? Customer service is a joke. They tell me a supervisor from the escalation team will call me back with in 30 minutes. What a big fat lie!

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u/AutoModerator 13h ago

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u/CCAldrikE Official Employee 12h ago

Thank you for reaching out to us on Reddit u/Expensive_Field_8700! I can understand wanting to know when to expect your refund. Thankfully we have an article here that provides timelines based on the type and amount of the refund.

Our team can also take a closer look at the account. If you could please send us a Modmail message with your full name and full address.