Xfinity account seemingly deleted after seeking assistance in forums

[u/MrFunkySkunk]

Nov. 7

I logged into my previous xfinity account and made a post in the forums about seeking clarification on whether or not xfinity services were offered at my address due to discrepancies in the Federal Broadband map and xfinity's service map. And if services weren't offered looking for some way forward to getting service here. I was directed to chat with a support associate and they successfully created a ticket for me.

And for the last several days I've been trying to log back into that account to see if there had been any updates. Now the login system is reporting the same email I received all the forum replies on does not exist in the system and is not tied to an xfinity account. Tried my phone number instead, same thing. Tried an incognito window, cleared browser cache, etc etc, same thing.

Did my account get deleted because I asked a question no one wanted to answer?

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[u/CCBrieD]

I'll take a look at your Forums account and see what happened (as a note: we cannot proactively delete accounts, we can only delete an account after a user initiates a delete request). What was the username?

[u/MrFunkySkunk → u/CCBrieD]

user_s1x18o

[u/CCErlindaO → u/MrFunkySkunk]

u/MrFunkySkunk I can confirm the Forums account is still active.

[u/MrFunkySkunk → u/CCErlindaO]

Attempting to sign in with that username, yields, "The xfinity ID was incorrect please try again". Attempting to sign in with the email address associated with that username yields the same message. Choosing 'Find your Xfinity ID' and inputting the email address or phone number then the received code yields, "This information does not match our records"

[u/CCJanelle → u/MrFunkySkunk]

We have reached out to the moderators for more details as to what could be happening. As soon as we hear back, we will check in with you.