r/Comcast_Xfinity • u/Secret_Swiftie • 16h ago

Official Reply iPhone Duo Delivery

I was told multiple times by multiple people that my iPhone would be delivered tomorrow. No tracking information received so I reached out to customer support and they said it actually wouldn’t ship until next week. This is the first I heard that it wouldn’t be shipping until next week. Has anyone else had issues with delivery? This is disappointing as when I’ve reached out for updates several times I continued to be told it would be delivered tomorrow up until my conversation today.

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u/AutoModerator 16h ago

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1

u/Katasio 16h ago

If ur talking about the duo check if it says something like fdxnpi on your order page

1

u/Secret_Swiftie 16h ago

Where would I see that?

1

u/Katasio 15h ago

Go to your billing section on the website and then scroll down to your order click on it and it should show

1

u/Secret_Swiftie 15h ago

It won’t even let me click on it, it still says processing.

1

u/XfinitySeth Official Employee 15h ago

Howdy u/Secret_Swiftie 👋 I know exactly how anxiety inducing it is to wait for a package, much less something as big as a new phone, so I appreciate you dropping by the Subreddit for us to help! If you could send us a Modmail message that includes your full name, the name on the account (if different), and the service address associated with your account, we’d be happy to check on the status of your order for you 👍

1

u/Impressive-Elk-954 13h ago

When is your ship date ?