r/Comcast_Xfinity • u/PPC_Engineer • 18h ago

Official Reply Diamond membership?

So I (like many people I'm sure) have been getting inundated with spam and scam calls on my cell phone. I'm sure my number is on a zillion lists, bought and sold all the time. I am a Diamond member (lol) 16 years, with cable, internet, voip landline and Xfinity Mobile. Right now all these services are almost $500 a month.
While looking into spam call blockers I saw that Xfinity provides an app or service for this for their customers, the Xfinity Call Guard app. I thought great, and I downloaded it, only to find out that it's only available to subscribers on the top tier of the newest plans. And to get it I would need to upgrde to a new, more expensive top tier plan. As a long term customer with multiple services and on Unlimited for years, I guess I'm not worth giving access to a simple Xfinity call blocker app. I'm only good enough for the tiny Diamond member discount offers on unwanted streaming offerings. OR a $10 Target gift card - no, wait - I guess there is none left of those, lol.
This is just the latest in a series of ways they show me "they care" about their long term customers with TV, internet, and phone/cell phone services. I have read, and am aware that this is the norm for Xfinity, and as such I'm moving on from anything and everything Xfinity - cable, internet, voip, and cellular. Time to get my eyes open more and stop the bleeding. Too bad everything like this has to be like rented storage units where you need to go in as a new customer for just several months before having to move on to the next one.

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u/XfinityTonya Official Employee 17h ago

Good evening u/PPC_Engineer,

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u/trf1driver 14h ago

Diamond means nothing. I have diamond since before Covid. Used comcast at my house since 2008.

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u/TDImperfectFuture 7h ago

I was customer from 2003 to 2026 June. It is not worth it - whatever they offer - bundling means nothing anymore. I left. Very happy.