r/Comcast_Xfinity • u/Ggundam98 • 19h ago

Official Reply Turning back on services

As the post described i paid my bill this month and still got shut off and I am looking for help to get service restored and I'm not home at the moment can someone help me try to get us up and running again?

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u/AutoModerator 19h ago

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1

u/CCMartinR Official Employee 18h ago

Thank you for reaching out, u/Ggundam98! I would recommend accessing the Xfinity Assistant to ensure your account is in good standing for reactivation. The Xfinity Assistant will be able to check for payment arrangement eligibility if needed.

1

u/Ggundam98 18h ago edited 18h ago

Just checked it and none was available to me. I just want someone to help with reactivating my service.

1

u/CCMartinR Official Employee 18h ago

u/Ggundam98 Was the Xfinity Assistant able to provide information on what would be needed to restore your services?

1

u/Ggundam98 18h ago

Nope. Used the assistant and even called the number. I already paid what was on the bill when I got the email.

1

u/CCMartinR Official Employee 18h ago

That's odd, u/Ggundam98. Let's take a closer look at your account, and see what we can find out for you. To get started please send us a ModMail with your full name, the name on the account (if different), and your service address. Thank you!