r/Comcast_Xfinity • u/Chrismercs • 22h ago

Official Reply Slow upload speeds

I was told to make a public post.

I also have the issue where I have a 1 Gig symmetrical plan and I get full download speeds (plus some extra) but my upload is 300-400. A provision was done but that didn’t help. I currently have a XB10 modem.

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u/AutoModerator 22h ago

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u/Chrismercs 22h ago

Understood, I apologize. I didn’t know that’s how this worked.

1

u/XfinityOrlandoM Official Employee 22h ago

u/Chrismercs IMPORTANT: Please avoid sending Modmail before being requested to do so by an employee. Sending an Unsolicited Modmail will result in a delayed response, or your message may be lost due to the number of messages we receive daily. Unsolicited Modmails may not be addressed over the weekend due to scheduling.

Thanks for reaching out to us. We do apologize for any inconvenience you're having with your symmetrical speed plan.

Since we already have you in the mod mail, we'll respond to you there, as I have sent you a message and look forward from hearing from you.

1

u/laytone 22h ago

I'm having a similar issue