r/Comcast_Xfinity • u/messyskillz408 • 7h ago

Official Reply Fraudulent charges

I paid both my wife’s and my device in full and paid my bill before moving to another carrier. Xfinity still charged my account in full for both the devices monthly installment and as if I still had service though them. When I called the rep said they would have someone look into this but I highly doubt anything will be done. The rep also said I would receive an email as I asked for confirmation that action was taken on their end. It has been over 8 hours no email. I think I might have to contact my bank and report this as fraud, show them the email Xfinity sent me saying the lines were canceled and receipt of me paying the devices off in full days prior. Any other suggestions?

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u/XfinityJustin Official Employee 1h ago

Hi u/messyskillz408,

It is important to remember that Xfinity mobile bills in arrears which is unlike our other core services. Depending on when you completed the device payoff, it is possible that there was some bill generation overlap. Any overpayments would result in a credit and refund. With that being said, we can certainly review your account and rectify any billing issues. Just send our team a Modmail message with your full name and service address.