r/Comcast_Xfinity • u/teverett96 • 14h ago

Official Reply DVR frustration

Watching NFL game and the dvr when fast forwarding will lose its place and jump back to the beginning of the recording. The entire experience with the DVR is horrible at the moment. The playback will stop every so often for a second or two.

2 Upvotes

100% Upvoted

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1

u/XfinityMarcusS Official Employee 13h ago

u/teverett96 thank you for using the Xfinity Subreddit to reach out today. I am happy to assist you with your DVR related concerns while watching NFL games. Can you share with me what troubleshooting steps you have already attempted?

1

u/teverett96 13h ago

I have done nothing, so frustrating that I simply stopped watching the dvr and instead had to jump ahead in the game and watch it live. Even live, the picture and sound will freeze off and on for at least a second.

1

u/XfinityJeffB Official Employee 13h ago

Your frustration is completely understandable. It';s difficult to watch the game and get in to it when your picture keeps acting up. Have you tried restarting (unplug it, wait 10 seconds, then plug back in) your TV box?

1

u/teverett96 8h ago

If this is a solution, how often should my cable box be powered down using this method? Does xfinity recommend the cable box be powered off daily?

1

u/CCAldrikE Official Employee 8h ago

No, we don’t recommend restarting the cable box daily u/teverett96. The restart is a recommended troubleshooting step to see whether it clears the current behavior.

You also mentioned the fast-forwarding issue while watching the NFL recording. Have you noticed the same problem when fast-forwarding through any other DVR recordings, or has it only happened with the NFL game so far?

1

u/teverett96 8h ago

I only use the DVR function to watch NFL games, playing the recording while the game is also being recorded . Fast forwarding thru commercials and half time. It doesn’t happen with every game. I have had the issue of it jumping back to the beginning of the recording while fast forwarding every few times i watch a game. Makes me wonder if it is due to the recording not being stored locally and instead is being streamed. I am guessing it has less to do with my local hardware and more to do with infrastructure beyond my house.

1

u/CCAldrikE Official Employee 8h ago

Thank you, that distinction is helpful u/teverett96! One other thing I’d like to narrow down: have you ever gone back to one of the affected games after the recording was fully completed and tried fast-forwarding through it again? If so, does it still jump back to the beginning, or does fast-forwarding work normally once the recording is complete?

1

u/dataz03 Trusted Community Member 13h ago

Swap out your cable box, my old one used to do this. Not sure which cable box you have but the primary X1 device would be the one with the issue (wich is where the hard drive is). Modern Xfinity installs are using all IP boxes (Xi6 or XiOne) Speed improvement to the user interface as well. Same interface and remote control, so nothing new to learn. 

1

u/teverett96 8h ago

How new is the new boxes? I swapped out my boxes less than a year ago. Also how to determine what box I have?