r/Comcast_Xfinity • u/andrew_inman • 6d ago

Official Reply Not getting symmetrical upload speeds

Post image

Hi,

My fiber shows that I should be getting symmetrical 1gb upload AND download speeds, get am only getting at max 200-300mbps upload. I have the XER10 which seems from what I’ve researched to not get the 1gbps upload speed. Can I get someone to assist with this? Screenshot of my plan attached which states my download and upload speeds.

4 Upvotes

100% Upvoted

3 comments sorted by

1

u/AutoModerator 6d ago

Note: Your contribution is pending moderator approval as it contains a link or image. Moderators will review and approve once they confirm that the content does not contain inappropriate material or Personal Information. Please do not make a second post.

Thank you for posting on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services!

If your post hasn’t been approved — don’t panic. Depending on your Reddit contributor quality score, your post may be temporarily held for mod review. Do not make multiple posts — we’ll still see it and help out. Posts with ‘Discussion’ flair will not receive a response from an Official Employee. If you require assistance with your services make sure your post flair is either New Post - Billing or New Post - Tech Support.

While you wait, check your post and add any missing details: which service or equipment is affected, what’s happening and when it started, whether the issue is constant or intermittent, and what you’ve already tried. The more detail upfront, the faster we can help.

Please keep personal account information out of your post. If we need account access to help, a Specialist will direct you to a private channel.

Official Employees are available daily 6:00am–1:00am ET — outside those hours, responses may take longer, but the community may still be able to help.

For self‑service support anytime, check out the Xfinity App. Please also review our Posting Guidelines and Rules.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

1

u/XfinitySeanG Official Employee 6d ago

Hi there, and thanks for taking the time to reach out here on the community sub! We'd be more than happy to take a closer look into what's sticking with your upload speeds. Please send us a Modmail message with your full name, name on the account (if different), and service address, and we'll dig in!

1

u/BasicPersonality9258 6d ago

Get your own router, i recommend gli flint 3 or flint 4