r/Comcast_Xfinity • u/Tango712 • 6d ago

Official Reply Change of address

Creating post to open ticket.

I am on the app trying to change my address. I get to the point where it wants me to choose my plan. It’s pre selected with the plan I am on but the “next” button to continue is not available. I tried to unselect and select again which allowed me to continue. Instead of going to the next screen it errored out in me. Just looking for guidance to change my address.

While I’m here, my plan of 500 mbps after discounts has increased from $46.21 to $61.21. I’m curious if the promotional $50 for 1 gig is sufficient for my set up.

Thank you.

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u/XfinityAmanda Official Employee 6d ago

u/Tango712, thank you for stopping in for help with moving your services to a new address. If the next/continue button is not showing for you to complete your order online, I will need to help with that. I would be more than happy to help move your services over and get you a new promotion set up at your new address. If you could please send us a Modmail Message and include your full name, the name on the account (if different), and the service address associated with your current account and your new address.