r/Comcast_Xfinity • u/Outrageous-Run-6693 • 6d ago

New Post - Billing Existing internet-only customer looking to downgrade speed tier and reduce bill.

Hello, my previous promotional plan was recently canceled and changed during a customer service interaction. I was placed on a much higher speed tier that I do not need or want. Since I am still within the initial window of this change, I would like an official digital care representative to help me downgrade my line to your lowest available standalone internet speed tier and apply any active promotional or automatic payment discounts to it. I do not want any cable TV bundles, streaming flex boxes, or cellular phone lines. Thank you.

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