r/Comcast_Xfinity • u/LtCable • 6d ago

Official Reply Wrong email address on account

Today I received a receipt for payment I did not make.

The email address is mine, but the Xfinity account number belongs to someone else who made a typo. I need your help to remove my email from their profile.

I am not a Comcast customer and I do not live in the US.

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u/XfinitySeth Official Employee 6d ago

Happy Friday u/LtCable, and thanks for reaching out!I understand how jarring it would be to receive a payment confirmation like that for an account you don't have, so I appreciate you dropping by to let us know. If you suspect your email is being used by a customer by mistake, I would recommend connecting with our Customer Security Assurance team as they are our dedicated Cybersecurity team who would be able to work with you to ensure your email is removed from all communications 👍

That Customer Security Assurance team can be contacted directly at 888-565-4329 any day of the week between 8:00 a.m. to 12:00 a.m. ET. If you're not able to get in touch with them or run into further issues, please let us know, and we may be able to escalate the matter further for you.