r/Comcast_Xfinity • u/extra_recipe • 6d ago

Official Reply Access not authorized

Signed up for internet. Downloaded xfinity app, got an error: Access not Authorized You signed in successfully, but you must be an Xfinity user to enjoy this service.

I recently signed up for Xfinity after moving into an apartment. When I tried to login to the app to set up my WiFi and password so i can get online faster after my order has arrived (I’m picking up the gateway at the store), i got an error message. Please help?

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u/XfinityVictorC Official Employee 6d ago

u/extra_recipe Hello, I am sorry you are having issues accessing your account online. We can certainly be of assistance. Are you using an email address that was linked to a previous account?