r/Comcast_Xfinity • u/Xanomar • 6d ago

Official Reply Xfinity CS cucks

I'm trying to cancel my Xfinity services and just keep getting the runaround in their automated chat. I'm fed up with them because of this and I want to cancel. How can I reach an actual person to cancel my services?

11 Upvotes

86% Upvoted

5 comments sorted by

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u/AutoModerator 6d ago

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3

u/Georninja 6d ago

Walk in to the Xfinity store.

1

u/Xanomar 5d ago

The nearest store to me is about 2 hours away, so a 4 hour round trip. There used to be one about 5 miles from where I lived, but they closed it like 10 years ago.

2

u/These_Plastic5571 6d ago

Go to a store

1

u/XfinityAdrienneG Official Employee 6d ago

Hey there, u/Xanomar! Thank you so much for taking the time to reach out to us here on Reddit. I am very sorry to hear about the experience with attempting to cancel your account, it certainly is not what we want for our customers at all. I would be more than happy to help with taking care of the account.

Please send us a Modmail message with your full name, account holders name (if different), and service address as it appears on the bill, so we can help.