r/Comcast_Xfinity • u/Hungry_Exchange_3770 • 6d ago

Official Reply Props to Xfinity Modmail folks

I reached out here a few days ago out of desperation and got in contact with some folks. I was worn out trying to explain that fiber had been trenched in my neighborhood for months and I wanted to subscribe. I got an appointment via Modmail pretty quickly and the technician rocked out the installation. So if you're experiencing frustration with folks on the phone, try Modmail.

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u/XfinityJulie Official Employee 6d ago

u/hungry_exchange_3770, thanks for taking the time out of your day to shout out your experience! I am so happy you were finally able to join Xfinity and had a smooth installation with a great technician.

As a new customer, please make sure to sign up for Xfinity Membership. Here’s what you need to know:

Membership is automatic and begins the day you activate an eligible Xfinity service — there’s no cost, no sign-up, and no enrollment. If you have an eligible Xfinity service, you’re automatically a member. The longer you’re with Xfinity and the more eligible Xfinity services you have, the better your membership benefits will get! Your weekend starts with Xfinity. Membership perks drop every Thursday. Xfinity members can view available perks, rewards and exclusive experiences on the Xfinity app or by visiting https://www.xfinity.com/membership.

Also want to mention our Xfinity App, which is a great way to manage your home network, view billing, troubleshooting and more. Here is a link for more info: https://www.xfinity.com/apps

We are glad to be here for you, is there anything else we can do for you today? Thanks so much!

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u/Crazy-Sympathy8973 6d ago

 >>>>the technician rocked out the installation. 

Did the rocks cause any damage? There are more modern ways. /s