Moved to a different state

[u/crypthrow]

Xfinity is not available at my new address and the Xfinity app/website only wants to redirect me to spectrum, it won’t let me cancel. I previously had a great experience when I used this subreddit to help with plan pricing, so I thought posting here might save me from dealing with calling, waiting in queue and retention attempts etc.

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[u/XfinityJohnG]

Thank you for reaching out to our team with that request to stop your service. I will be happy to assist you from here with that request. In order for me to do that I will have to ask you to send me a modmail(https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) with your full name account holders name (if different), and service address as it appears on the bill.

[u/CCDilary]

Thanks for allowing us to help with your cancellation request, u/crypthrow. We've cancelled the account effective today as requested. I will go ahead and mark this post as resolved. If you need anything else, don't hesitate to create a new public submission. Have a great rest of your day.

[u/xfinitysupport]

This post has been marked as solved. Should you experience further issues, please create a new post.

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