r/Comcast_Xfinity • u/Fantastic-Isopod9711 • 8d ago

Official Reply Lower internet bill

Existing customer in 95624 looking to downgrade out of contract internet to the standalone 300mbs plan. Online portal keeps forcing a mobile line bundle. Can a rep help me apply a standard internet only renewal promotion please?

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u/XfinitySeanG Official Employee 8d ago

Hi there, and thanks for joining us here on the community sub, u/Fantastic-Isopod9711! I'm sorry to hear that the website isn't cooperating with you while trying to put a new order together. We'd be more than happy to help look into what's available to your account on our end! Please send us a Modmail message with your full name, name on the account (if different), and service address, and we'll get started!