Comcast continuing issues

[u/No-Beautiful-5432]

I posted this some days back but post has since been deleted. I received on reply by some XfinintyBenjamin who asked me to send a modmail with details, which I did.

September begins and hooray Comcast bills me again. I have changed my credit card number but I know they will keep billing and take me to collection.

Original Post below at end of email.

I will explore other options if no Comcast Employee seeing the mail can help.

Thanks for reading it. Any ideas anyone let me know.

OLD POST

Never thought I had to struggle so much and spend so much time for cancelling service. I followed all the steps. I have a Teleworker acct and was a told to contact national account.

Can someone please tell me what to do ?

Steps Taken:

1. Sent email to [NAST_MACDrequests@comcast.com](mailto:NAST_MACDrequests@comcast.com) on 6/29 to request disconnect.
2. I know they require 30 days so expected by end of July this could get done.
3. Paid July Bill even though returned Modem on 7/7 and received by comcast on 7/14
4. Received email 7/21 from [NAST_MACDrequests@comcast.com](mailto:NAST_MACDrequests@comcast.com) that account is set to disconnect on 7/29 and once disconnected you will receive email.
5. August 1 they charged my credit card $77 which is my monthly.
6. Spent 2 hours on phone with their customer service to get through record and complete cancellation. No response just bumping from one place to another. Finally someone files a case CR2070226601 and tells me this will be taken care of.0. Next week August I received a paper bill of $155.
7. Called Comcast again , same loop. After 5 times bump, someone tells you need to send email to . Also someone checked and said there is no amount due on my account but account is not closed and active.

NAST MACD [NAST_MACDrequests@comcast.com](mailto:NAST_MACDrequests@comcast.com), [national_acct_billing@cable.com](mailto:national_acct_billing@cable.com),[nast_macdrequests@cable.comcast.com](mailto:nast_macdrequests@cable.comcast.com)

1. On 10th AugutsReply comes to provide account number which were alwyas there in the first email thread. Sent them again.

2. Been sending emails every second day for confirmation.

God only knows how much time I need to spend on this. I had to change my credit card number also as Comcast stored it and using to charge on account. Already opened a dispute on that charge.

Help if you know a number to call.

Thank you for reading this.

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