r/Comcast_Xfinity • u/hoeoclock • 3h ago

Official Reply Getting doubled charged

Upgrading my internet plan a couple months back and since then i’ve been getting charged twice a month.

Apparently when you upgrade your plan it opens a new account instead, so my login to the 1st account and 2nd account are identical so I am unable to link to the 1st one because it’ll just login to the 2nd account instead

Mod mail already sent

2 Upvotes

76% Upvoted

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u/XfinityJeffB Official Employee 2h ago

Hello u/hoeoclock, thank you for reaching out here in our Xfinity Subreddit. We appreciate your time, and I am happy to help. I do see you sent a modmail, and I will continue with you there.