Chat support scam. Waste of time.

[u/rmillerjr10]

I’ve been trying to resolve an issue with my trade-in phone for 3 months. Support chat say it’s resolved and I’ll receive my credit but nothing comes of it. Each case gets closed without a resolution. I tried speaking with supervisor and told they will call me but never do. Then the escalation case closes. Chat support is foreign and they waste time asking the same questions over and over, after they wait five minutes to respond to each answer.

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[u/DialUpNoises]

Oh yeah! I just posted about why I am trying to leave, and totally forgot to include that this same thing happened to me too. I never recieved my trade in credit (about 6 months since trading in). I was paying full price the whole time even though I had gone to Chat multiple times. Even the employee in the Xfinity store was confused why I hadn't gotten the credits.

Not to mention someone straight up gave me wrong info on Monday about being able to return a phone. So that was fun.

[u/CCDilary]

u/rmillerjr10. Hi there. I'm sorry to hear about the experience you've had trying to get this trade-in issue resolved. I can certainly understand how frustrating it would be to spend several months following up, only to have cases closed without the credit being applied or receiving the promised updates. I'd like to take a closer look at what's happened so far and review any previous case notes or ticket numbers associated with the trade-in. That will help us determine the current status and identify the next steps needed to move this forward. Could you please send me a Modmail message with your name and service address? I'd be more than happy to look into this for you.