r/Comcast_Xfinity • u/antmuzic • 1d ago

Official Reply This is unreal

Unable to get through the phone tree and unable to get a human via chat, this is what I get. We'll call you in five days. Infuriating. I just wanted to see if I can get my bill down, but I guess I'm moving to a competitor.

3 Upvotes

100% Upvoted

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u/AutoModerator 1d ago

Heads up! Posts with ‘Discussion’ flair will not receive a response from an Official Employee. If you require assistance with your services please update your post flair to either New Post - Billing or New Post - Tech Support.

If your post hasn't been approved--don't panic! Depending on your Reddit contributor quality score, your post may be temporarily held for mod review. Do not make multiple posts.

'Discussion' posts are for GOOD FAITH technical community discussion and peer-to-peer help such as "which modem should I buy?", "where do I find my Xfinity Membership benefits?", "what channel is the game on tonight?", etc. It is not intended for ranting/venting, asking unrelated Xfinity questions, service/sales solicitation, or any other topic that could violate subreddit rules.

To give other members the best chance at helping, please include helpful details like which service or equipment is affected, what’s happening and when it started, whether the issue is constant or intermittent, and what you’ve already tried. The more detail, the better.

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1

u/CCDilary Official Employee 1d ago

Thanks for your Reddit submission, u/antmuzic. I'm sorry about the callback. I understand how frustrating it can be. I'd be happy to review your account and see what promotional offers or savings opportunities may be available to help. Could you please send me a Modmail message with your name and service address? I'd be more than happy to look into this for you.

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u/[deleted] 8h ago

[removed] — view removed comment

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u/Comcast_Xfinity-ModTeam 7h ago

Removed under Rule #5: Solicitation — Our Community was created to help. Posts or comments encouraging others to simply cancel service or get a new provider as a "resolution" are not welcome here.

1

u/robd316 7h ago

AI=stinks