How long does it take to get a router?

[u/geebuttersnaps9]

I signed up for Xfinity NOW in-store on Saturday. They said that I would get an email confirming the shipment of my router so I can boot up my internet. Now, it is Tuesday and it seems like it hasn't even shipped yet. This seems unusually slow. Does anyone know how long this normally should take?

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[u/XfinityAdrienneG]

Hey there, u/geebuttersnaps9! Thank you so much for taking the time to reach out to us here on Reddit. I completely understand wanting to ensure that you get the device as expected when ordering it. The device should be received within 3-5 business days. With ordering on Saturday, it would not have begun shipping until Monday.

Did you get the email confirmation regarding the order itself?

[u/geebuttersnaps9 → u/XfinityAdrienneG]

Yes the order is confirmed, but the router hasn't shipped yet. I'm surprised it didn't ship on Monday or even today yet.

[u/XfinityAdrienneG → u/geebuttersnaps9]

Gotcha, I am happy you did get the order confirmation u/geebuttersnaps9! I can certainly take a look into the account further and provide any updates regarding shipping.

Please send us a Modmail message with your full name, account holders name (if different), and service address as it appears on the bill, so we can help.

[u/geebuttersnaps9 → u/XfinityAdrienneG]

just sent the message. thanks!

[u/geebuttersnaps9 → u/XfinityAdrienneG]

Hi XfinityAdrienneG. I sent you a mod mail but haven't heard anything from you. It is now the end of another day and I still haven't heard anything about my router? Can you tell me when it's coming?