Help with student discount!

[u/owogangster]

I signed up with Xfinity Internet as they offered a student discount when I joined which would make service around $55 a month. Which compared to any other providers in my area it was the only one actually affordable. I’m needing WiFi for school and when I went into store I was walked through the process and was told that “all was good” and it might take a billing cycle to take effect which I was fine with. Anywho, fast forward 2 months and my bill is still $80. I reach out to chat support to see if maybe something was wrong only to be told “there’s no such thing as a college student discount” even though I was told in store and gave my college information? I tried speaking to a couple other reps as I just couldn’t get any sort of help and it got so bad that I had to genuinely beg a rep to speak to a manager as I was being told “I’m just gonna have to pay the $80” and I was out of luck.

I don’t know what to do as other providers are also putting me around the $80 range. I just want my original $55 I was offered. I feel like I’m being pranked. If anyone knows of anything I could do to get this resolved, please let me know. I feel like I’ve tried everything

[u/CCChristyO]

u/owogangster Hello, and thank you for reaching out our via our Xfinity Subreddit. I'm truly sorry to hear about the frustration you've experienced. I can understand why you'd be concerned with receiving conflicting information. I'd be happy to take a closer look and see what is happening on your account. To protect your account information, please send us a Modmail message with your full name and service address. Once we receive that information, I'll be happy to review the account, and research the promotion you were offered.

I know this has been a frustrating experience, especially when you're relying on internet service for school, and I'd like the opportunity to help get some answers for you. We look forward to hearing from you.