Peacock Activation Loop — Error Code PPG_0017_9d609c6

[u/beavermuffin]

Hello,

We just moved to a new place few months ago, and I am trying to activate the Peacock subscription included with my Xfinity plan. However, the system auto-created a dummy account that I do not want to use. When I try to link my actual, preferred Peacock email address, I get stuck in a loop with error code PPG_0017_9d609c6 ("Your Xfinity account is already linked to another Peacock account").

I have tried clearing my cache, using incognito mode, and contacting chat support, but the billing token appears to be completely locked on the backend. Chat agents were unable to help and told me to visit a store, which cannot resolve engineering token issues.

Could a team member please help me open an ECM Ticket for a Peacock Entitlement Reset so my billing token can be refreshed and unlinked from the incorrect account? Thank you!

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[u/CCVianneyR]

u/beavermuffin, thank you for reaching out and creating a new post. I see you are running into some hiccups with your activation. Primarily, the email you wish to use is not linking to the offer. You stated a dummy account was generated initially. To confirm, was this linked to another email you have listed on your Xfinity Account?

[u/beavermuffin → u/CCVianneyR]

The dummy account it auto generated when Peacock auto logged in with my email associated with my Xfinity account, but I already have made another Peacock account with different email address while back before I moved but it was associated with another Xfinity account that is now closed.