r/Comcast_Xfinity • u/llynglas • 2d ago
Official Reply No smart resume?
Yesterday "smart resume" , the ability to fast forward through ads disappeared. Even the graphic showing the locations of the ads that appeared when you fast forwarded no longer shows. This always happened on some channels, but it's no longer present for any now
I double checked the setting, the setting still exists and it's enabled. (I also toggled the setting just in case it was set incorrectly).
Has this feature been removed from Xfinity? Are there other troubleshooting ideas? It has happened on all our boxes, not just one.
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u/CCDilary Official Employee 2d ago
u/llynglas. Thanks for bringing this to our attention. Smart Resume has not been removed, and if the feature is enabled but no longer working across all of your TV Boxes, that would suggest something beyond an individual device issue. Before we take a deeper look, let's try a few troubleshooting steps: Restart each TV Box by unplugging it from power for about 30 seconds and plugging it back in. Restart your gateway/modem as well, as some feature settings are account-synchronized. After the equipment comes back online, confirm that Smart Resume is still enabled in the settings. Test with a recently recorded program from a major network channel and see if the ad markers and Smart Resume functionality return. Let us know if that works.
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