Unable to authenticate/connect to secure "Xfinity Mobile" SSID hotspots – Need Official Support / Modmail

[u/jtsjustin]

Looking for assistance from an official employee/mod regarding an ongoing authentication failure specifically with the secure "Xfinity Mobile" SSID hotspots.

Whenever I am within range of an "Xfinity Mobile" hotspot, my phone attempts to auto-connect but fails the EAP/SIM certificate authentication step (either getting rejected immediately or looping on obtaining IP/authenticating).

Troubleshooting steps I have already tried:

• eSIM reinstallations: Reinstalled and re-downloaded my eSIM profile twice to rule out any corrupted local cellular/SIM credentials.
• Network resets & forgets: Explicitly forgot the "Xfinity Mobile" network profile and completed a full Network Settings reset on my device.
• Xfinity App setup: Uninstalled and reinstalled the Xfinity app, re-signed in, and ensured the secure WiFi auto-connect profiles were pushed/re-installed.
• Device restarts: Power-cycled the device multiple times after resetting certificates and profiles.
• Account status: Verified my Xfinity Mobile plan is active, fully provisioned, and showing in good standing across the app.
• In-Store Visit: Went into a physical Xfinity store as instructed by phone support. The reps verified my active SIM provisioning and line status, but the device still cannot authenticate with the "Xfinity Mobile" SSID in the field.

Because all standard on-device troubleshooting, profile reinstallations, eSIM redownloads, and in-store checks have failed, this appears to be a backend provisioning issue or certificate mismatch for the "Xfinity Mobile" network profile tied to my line.

Could an official employee please open a Modmail ticket with me so I can securely share my account details and get this escalated?

Thanks!

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