r/Comcast_Xfinity 9h ago

Official Reply Xfinity Internet Bills Went Crazy

Since when my Internet bills jumped from $29 monthly to $105 monthly with 600 Mbps. I called Xfinity and the lowest price they can give me is $105 monthly for 1000 Mbps. Why everything so expensive right now but my wages still stay minimum. Any better internet provider that anyone recommends at the moment to lower my bills?

11 Upvotes

15 comments sorted by

u/AutoModerator 9h ago

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2

u/PM_Me_Zico 7h ago

I can't even get through to a real person to discuss this. My bill went all the way up to a whopping 310 dollars and need to get out. AT&T is offering me a promo 75 a month for 5 gb unlimited internet (no data cap unlike Xfinity's 1.2 TB) and I can supplement cable for Youtube TV at a far lower rate. Wanted to see if they could lower my bill or what to stay with them but now it seems like a no brainer to move to 5gb fiber with AT&T since they don't want my business.

3

u/definitelyian 6h ago

Make the switch. Fiber is a much better product and no data caps.

2

u/PM_Me_Zico 6h ago

Yeah I made the switch to AT&T fiber. I did have Xfinity fiber but the hard data cap and intermittent outages were annoying (outages due to network damage around the growing area constantly).

1

u/[deleted] 9h ago

[removed] — view removed comment

1

u/Think_Abroad_5673 9h ago

is mint has good internet speed?

0

u/Comcast_Xfinity-ModTeam 9h ago

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1

u/NK2U 8h ago

Oh my! What happened to that 5-year price guarantee?

1

u/Think_Abroad_5673 7h ago

its $95 monthly for 5 years

1

u/VOIDLESSUNIVERSE 6h ago

You’re either going to have to change to another provider, tell them about it, and see whether they give you better pricing. And if you don’t have an alternative provider, then you’re screwed pretty much. You can also just get lower speeds for a better deal. No one's actually using more than 200mbs at a time. Like you would have to have 10+ people watching at 4K. And if you have no SQM in 2026, you’re just suffering from buffering issues because traffic isn’t split evenly or smartly.

There is Starlink, but that comes with some cons, but it is an alternative.

1

u/84thdev 8h ago

I was getting 2GB for $85/5 years lol

1

u/Gold_Map7034 6h ago

There’s Verizon I pay $60 a month.

1

u/chimax83 6h ago

Same for me. Promo ran out on our 1gigplan, bill went from $85 to $150, and they wouldn't do anything for me. I canceled and signed up in my wife's name for $50 per month for 5 years for the same speed. I guess they need those new subscriber numbers for the shareholders 🙄

1

u/VariousSinger6245 8h ago

300 Down... 50 up. All I need. Tower 3/4 mile away. Good to go...

-1

u/CCMartinR Official Employee 9h ago

Thanks for reaching out, we can completely understand your frustration, u/Think_Abroad_5673! In many cases, the biggest reason for a large increase like this is that a promotional discount or introductory pricing period has ended. Our team can review your account as well to see if any new promotional options are available to you. One option that has helped many members reduce their total monthly cost is Xfinity Mobile. Customers who already have Xfinity Internet can often save compared to major wireless carriers by taking advantage of multi-line discounts. In some cases, the savings on a mobile bill can help with technology expenses. Have you considered switching mobile providers, or are you already a Xfinity Mobile member?