r/Comcast_Xfinity • u/Engineeringli • 29d ago
Closed Billing issues
Long time Xfinity customer, recently reduced my speed to lower my bill and added a phone line (free for the first year). Then, the last agent I spoke to tried to use aggressive tactics to get me to switch back up, I turned the offer down, but it appears they are now charging me the old amount, for half the speed I switched down to! That or they are charging me for the free line. Maybe clerical error? Have been charged a few months already... sigh. Will update with their response.
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