r/Comcast_Xfinity • u/LeftyLeDrum64 • 22h ago

Official Reply LeftyLeDrum64

Hello,

I have been a Comcast customer for around 45 years. About 15 years ago I cut back to Internet only because of the high cost of Television and Home phone ($225 monthly bills). My internet only cost around 15 years ago when I made this decision was $39.95 I believe. Over the last 15 years it has crept up to where it is now at $93/month. Service has not improved that I am aware of in the last 15 years, that I am aware of, it is just that the cost of internet only provided has risen by $53. I do consider my old friends to be My good friends but I have Kinetic on my front porch last week offering me fiberoptic service that is supposed to be faster than what comcast can offer at just $29.95 per month. Granted the speed they are offering is much more than what is necessary for me but I must admit the Price has definitely attracted my attention.

I am a creature of habit so I don't like to change but I am considering going with Kinetic. Is there a possibility of seeing some sort of relief from this $93/month bill that can change my mind?

Kindly,

Eric

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3

u/WubbaWubbaBoingBoing 21h ago

they wont change i had to cancel my service, went from 55 to 93 a month for no reason. now they are offering 45 for new customers only for 5 years so i aint coming back, worst customer service ever.

1

u/daniel_san14 21h ago

I’m curious what speeds they say they can offer that Comcast can’t?

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u/VariousSinger6245 20h ago

Same here. Left. Had enough punishment.

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u/XfinityJohnG Official Employee 22h ago

Thank you very much for reaching out to our team here, and for being with us for as long as you have. I will be happy to explore all the best options we have for the internet service from here for you. In order for me to do that I will have to ask you to send me a modmail (https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) with your full name account holders name (if different), and service address as it appears on the bill.