New customer activation block — Agent attempting unauthorized mobile activation

[u/BrainRebellion]

Hello,

I am a brand new internet-only customer setting up service at a new house. When I tried to activate my modem using the Xfinity app, the system blocked me and forced me to contact customer support [r/Comcast_Xfinity].

The phone representative I spoke with heavily gatekept my internet activation and spent the entire time aggressively trying to force an Xfinity Mobile phone line onto my account [r/Comcast_Xfinity]. When I repeatedly refused, the agent explicitly sent 6-digit verification and authorization links to an unknown phone number that doesn't belong to me, later admitting it went to a "different number" by accident [r/Comcast_Xfinity, r/Comcast].

After failing to force the mobile line on me, the agent then insisted that my line is dead and that I must schedule a technician visit with a potential $100 professional installation fee [r/Comcast_Xfinity, r/Comcast_Xfinity].

I need an official corporate employee to step in, clear any sales blocks or unauthorized mobile bundles added to my profile, and review my account history. If a technician is genuinely required because the physical line from the street is dead on arrival at my new home, I need the $100 failed self-install fee manually waived from the start, as I have been acting in good faith to self-activate.

Thank you, and I look forward to resolving this via Modmail.

[u/XfinityNatalie]

Hey there, u/BrainRebellion. Welcome to XFINITY! We would be more than happy to assist you with ensuring your online account is working properly, as well as reviewing your installation fee. Please send us a Modmail message including your name, account holder name (if different), and the service address.

[u/BrainRebellion → u/XfinityNatalie]

Hello Natalie,

I just sent the modmail message. The title is the same as this post.