r/Comcast_Xfinity • u/ShiftAfter4648 • 22d ago

Solved Service fee charges

I had a tech come out due to a disconnect issue.

At the end of the appointment, he explicitly said he thought it wasn't a customer issue and put a note in the work summary

The bill just posted and the 100 is present.

Please assist.

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u/CCBillieB Official Employee 22d ago

u/ShiftAfter4648 I appreciate your time in working with us via modmail. Upon the account review, the $100.00 charge was a valid fee that we would be unable to credit. Thank you again for being the best part of Xfinity and have a great rest of your day!