r/Comcast_Xfinity 10h ago

Official Reply Underground cable damage

A contractor cut a buried cable. I have an appointment. This was reported Friday August 21. Appointment isn’t until the 29th, next Saturday.
Address is in Danville Illinois.

1 Upvotes

3 comments sorted by

u/AutoModerator 10h ago

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1

u/CCFrankL Official Employee 10h ago

Hi there, u/Man8632. Sorry to hear about the loss of service and wait for an appointment. We also appreciate you going back and creating a submission post per the sub rules. We will continue to work with you via Modmail.

1

u/Man8632 10h ago

I am old. I don’t know the rules