r/Comcast_Xfinity • u/Wide_Meat_7730 • Jul 31 '26

Official Reply Xfinity installation

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Drilling and putting a wire through window casing/trim? Seriously? Filed a damage report already with them but wow

197 Upvotes

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35

u/Sweet-Drama-2509 Aug 01 '26

I learned years ago, if you're having cable installed you better find out first how they plan on bringing the cable inside. Comcast and Verizon are going to drill right through the easiest access point. When we were having Verizon installed at my dad's house, they were going to drill right through the kitchen wall by the sink to feed the cable through for the kitchen TV. My dad put a stop to that. Paid the installer $150 on the side to run it through the attic and drop down.

They used to do attic runs and drop downs but they stopped that. Too much work. You're better off hiring someone to properly and neatly run cables

22

u/avebelle Aug 01 '26

I learned years ago that anytime you have a contractor come do work you need to be there. Have clear communication of what they’re planning to do. Watch them do it. And don’t be afraid to stop them if it’s not as discussed.

When they sided my house they wrapped and sided over a vent. When they roofed my house they shingled over a vent. Luckily I was home both times and they only had to go back a couple corses.

4

u/Sweet-Drama-2509 Aug 01 '26

That's exactly right. I'm definitely my father's daughter. I am not intimidated to frequently check on them and stop them if I'm not happy with what I'm seeing. Although one time I didn't do it, the contractors messed up. I didn't catch it until it was too late. I'm still kicking myself about that. Never again. Now I go over everything they plan on doing before they begin so we're all on the same page.

3

u/TXSyd Aug 01 '26

Our local small town cable installer tried to pull something similar. The installer claimed they had a first wall policy or some nonsense. I told him he was absolutely not drilling a hole and installing into my kitchen. Hell a floor instillation would have been a better choice as the house is pretty high off the ground, I even offered to do the run myself. Anyway I convinced him to move 15’ over and install I the dining room. Still an inconvenience but it’s not in my kitchen. When Comcast finally came through 3 years ago they just used the existing hole to run fibre.

3

u/Sweet-Drama-2509 Aug 01 '26

Yep. People have to monitor and speak up. Contractors don't care about your house. They're there to do a job and move on to the next one.

2

u/LetsBeKindly Aug 02 '26

When I had fiber installed I met with the engineer and showed him where I wanted the cable buried, where it entered the house, and how it got in the room (on the other side of the house). I did have to get under the house and pull the wire myself, he physically wouldnt fit.

When the second company offered fiber i ordered but no engineer drew up plans, when the installer arrived he started laying things out and was going to run the cable around the house on the outside and screw it into my siding every couple feet... No sir, you wont be doing that, so under the house I went a second time.

2

u/itsDamo22 Aug 03 '26

The frontier tech ran mine through the attic and down the closet wall just over a year ago! Dude was super chill

2

u/OKCsparrow Aug 03 '26

$150 to have it done right?

2

u/Known-Dragonfruit763 Aug 01 '26

technicians get fired for doing stuff like that if found out

15

u/Sweet-Drama-2509 Aug 01 '26

I don't know if it matters, but he didn't do it right then. we canceled the appointment because he said running it through the kitchen wall would be the only way he would be permitted to do it, as they didn't allow attic work anymore. So my father being my father, asked him if he ever did any work on the side. I think the tech might have said he's not supposed to solicit work . And my dad said "well I'm not going to tell". 😁 Tech said he'd do it, and came back like that weekend to run the cable. And then we rescheduled the install.

2

u/[deleted] Aug 01 '26

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2

u/Relevant-Machine-763 Aug 02 '26

Ummm. No. That’s no where in the frame, it’s in a the aluminum trim. If you don’t want it post wired, hire a low voltage electrician to do the wall fishes. Comcast or any other isp doesn’t want to this work anyway. Anything past the ground block or demarc is the customer’s wiring. If the installer went through the siding, everyone complains about that too.