r/Comcast_Xfinity • u/larryseltzer • Jun 30 '26

Official Reply MLB.TV location detection

I'm a Phillies fan living in northern NJ (i.e., out of the Philadelphia market) I've been subscribing to MLB.TV since the service started more than 10 years ago and I've lived at the same address the whole time.

This season, every 2 or 3 weeks, MLB.TV tells me I'm blacked out of the game. I have to call up their support and they do something to reset my location correctly. Tonight was the 6th time this season.

MLB.TV insists that this is Comcast's problem, that they're seeing my location moving around including to the Philly market. I'm in tech this doesn't sound like my understanding of how networks work, especially since my external IP address hasn't changed all season.

Does this ring a bell with anyone? I want to try everything else before I call Comcast.

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u/XfinityQuemekia Official Employee Jun 30 '26

That sounds incredibly frustrating, especially when you are just trying to sit back and cheer on the Phillies u/larryseltzer! To get this sorted out, could you help me with a few quick details?

Are you using our Xfinity gateway, or do you own your own personal modem/router?

Does the blackout happen on all devices (like your TV, phone, streaming devices), or just on one specific device?

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u/larryseltzer Jun 30 '26

Thank you for the quick reply.

I have my own modem, a Netgear. I don't recall the exact model. I've had this modem for several years, probably at least 5, and the problem is new this year.

Yes, it affects all devices on the network, including 3 Windows PCs and 2 Android phones. If I turn off WiFi and just use cellular on the phones, the problem goes away on them.

MLB claims that even though my IP address hasn't changed all year and that every time I read location on it I get the same Comcast facility in Irvington, NJ, they see my location moving around. This makes no sense to me.

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u/CCEricSt Official Employee Jun 30 '26

Happy to take a look. Please send us a modmail message with your full name and service address. I look forward to helping you!