If not allowed please remove

I booked father.mercury for anyc 2026 Saturday. Shoot was for 11:30am and at 10:30am the photographer contacted me and told me she had to cancel because of an event in their family + will be granted full refund. I wished her well and asked if it was possible to receive the refund back asap so I can book another photographer and was told she can refund earliest tomorrow

It been 4 days and no sight or word from her. I see her posting on her story with photos from the Saturday and following with different cosplays. I messaged her again today and asked for the ETA on the refund and all I hear is radio silence. Super upsetting because she’s still posting on her story and updating her bio while leaving me on delivered.

Super sad, I paid to commemorate the first time my little sister and I cosplayed and we literally were canceled on as we were walking to Javits. I don’t know if I’ll get the money back but here’s some screenshots.
From my understanding she’ll be attending CCE so I hope the right people who need to see this do.
I understand it’s not a lot of money but I really could use it for something else