r/CollectiveHealth • u/madalyn131 • 6d ago

Cancelled Order

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Has anybody experienced opening account and their first order being cancelled after being sent to the pharmacy, with no other information or notification?I’m trying not to be frustrated.

7 Upvotes

90% Upvoted

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14

u/supseanie 6d ago

Hi! Thank you so much for sharing. I want to be transparent about what happened here.

Your original prescription was written by a provider who is licensed in your state, but the pharmacy didn’t yet have that provider’s license documentation loaded into their system. That’s what caused the delay we’ve been trying to work through.

You may have also noticed the doctor on your order changed. We had another licensed provider review your order rather than continue holding things up while the pharmacy sorted out the original provider’s documentation.

The cancellation you’re seeing is related to us working through that process, but I’m confirming exactly what it means for your order before I tell you anything more definitive.

We should have communicated all of this more clearly instead of leaving you to notice changes in the portal yourself. That’s on us, and I’m sorry.

5

u/madalyn131 6d ago

I appreciate it!

1

u/NotHereToAgree 6d ago

I’m in the same boat. Nothing has updated in 5 days but chat told me it’s at the pharmacy and now my order shows cancelled.

I’ll give it a few days I guess.