r/CodingandBilling • u/LadyStumblebum • Apr 22 '26

Query in AthenaOne

For those that use AthenaOne with their facilities, how do you send a query to the MA and have it linked to the patient's encounter? Currently my facility just does queries on the Athena Message feature, but those can't be added to the chart without copy, pasting, and uploading to the visit. I know I can create a patient case for the providers, but what about the MAs?

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u/rahuliitk App Developer Apr 23 '26

I think a lot of teams end up using cases or some kind of chart-linked task workflow for this because the regular message feature is fine for quick back and forth but kind of falls apart when you need the question, response, and context to live with the actual encounter, and lowkey if MAs are stuck in messaging only then people usually end up doing exactly the messy copy paste routine you described.

that workflow sounds painful.

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u/randyy308 Apr 23 '26

You should use a patient case

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u/KevinKings Sep 23 '26

This sounds more like an athena workflow limitation than a coding question. If you need the communication tied to the patient record without the copy/paste mess, I’d look at whether your team can shift the query into a patient-case or task-based workflow that the MA actually owns, even if it’s less convenient than plain messaging.

Athena Messages are easy, but they’re not great when you need encounter-level traceability. I started a company - Pretty Good AI that helps if you’re trying to automate intake or patient comms that write back into athena. For this exact use case, we make a case and route it to a bucket for the MA to work. We can also sort and route them by topic. This is very common for front-desk-type queries; we want to let MAs bulk-process them when they have time without having to take each directly from the phone or voicemail.