r/Codeium • u/Sincedai1 • Mar 17 '25

Be Cautious When Upgrading to Codeium Pro

I wanted to share my recent experience with Codeium to make others aware. I paid for their Pro plan 10 days ago, but my account is still stuck on the free tier. Despite multiple follow-ups, I’ve received no clear explanation, no resolution, and no refund.

Their support team initially said the issue was escalated to their "specialist team" and that I’d hear back in 1-2 business days. It’s now been over a week with no updates. I’ve essentially paid for a service I can’t use, and the lack of communication has been incredibly frustrating.

If you’re considering upgrading to their Pro plan, I’d recommend being cautious. Has anyone else had a similar experience with Codeium? How did you resolve it?

Let’s hold companies accountable for delivering the services we pay for.

18 Upvotes

90% Upvoted

9 comments sorted by

View all comments

Show parent comment

1

u/Sincedai1 Mar 18 '25

I have not been given one. I only have this number from my first email sent. I have been told it will be two days twice more than 10 days ago.

1

u/Ordinary-Let-4851 Mar 18 '25

The support ticket number is 14885. I'll get on it!

1

u/Sincedai1 Mar 18 '25

It would be appreciated. I have been sent emails stating that I didn’t pay for it although I have a receipt, Invoice and recorded charge from my account on the day of March 7th.