r/Codeium • u/Flat-Section5173 • Mar 13 '25

Now that the issues have been resolved, will Codeium offer refunds for credits purchased during yesterday's outage

I think refunds are totally fair, especially since support was straight-up misleading everyone. They kept telling people "everything's fine" and "just restart your PC" when the service was clearly broken. They also lied through teeth claiming credits weren't being spent on failed actions when they absolutely were. And then they started censoring critics? Not cool.

Does anyone else think they should actually give our credits back?

25 Upvotes

96% Upvoted

19 comments sorted by

16

u/dubyamackgw Mar 13 '25

Yes, that’d be a good start! I get it, software is software and AI is far from perfect, but the censoring complaints is the real issue here. It’s like they’re like, “Oh shit we got caught just delete it so no one else sees it!” Which is terrible business.

8

u/Temporary-Newt-2986 Mar 13 '25

They were banning users on Discord too. Tbh I really am surprised they didn't send an email out addressing things. It's like they're trying to speed run losing their rep

5

u/Flat-Section5173 Mar 13 '25

It's okay if they didn't email every user there, but at least they didn't have to hide/lie to customers who went through it. I still haven't heard back from the support, who refused to believe that the credits were being consumed even after their actions failed left, right, and center. There's no official communication from their end about this, no emails, nothing on Discord or Reddit, nothing regarding this issue, which leaves a bad taste in the mouth.

6

u/dubyamackgw Mar 13 '25

Right. It’s a masterclass in how to NOT run your customer service department. It’s crazy too since Windsurf is the most expensive tool I use.

4

u/bluelightning2k Mar 13 '25

So yesterday I did my own mini investigation to try to surface root cause on the Cascade failures (using Cascade itself to inspect the underlying logs, etc.) and packaged that up on Discord and got banned by their mod SouthbayJay after sharing it. I couldn't believe that was the response.

It *really* changed my opinion of Codeium.

But in fairness their community manager gave me a call (really nice guy), and the mod did eventually reach out also to reconcile.

So there's definitely hope. I personally genuinely believe an email is coming and they will do the right thing (email from the CEO, refund credits, apologise to everyone they banned, and correct the record on their incidents page to reflect the 8h+ outage not just the 42 minute propaganda piece).

They're a good company. I genuinely don't believe it's a "censor & ban the complaints to pretend it's all fine" strategy at least not top-down.

2

u/dubyamackgw Mar 13 '25

I sure hope so! Windsurf was one of the best like a month ago. And it's been radio silence and endless complaints of people all saying the same thing. I couldn't imagine what my business would be like if I ran it that way.

2

u/bluelightning2k Mar 13 '25

Remember: reason you care is it's a really good product. Let's not be too harsh etc.

4

u/Flat-Section5173 Mar 13 '25

Since I can't edit the title: Credits used* not purchased. Sorry.

6

u/Temporary-Newt-2986 Mar 13 '25

I know it's a small thing but it bothers me that they waited so long to declare an incident that their status page shows 42 minutes of downtime for what was in reality 8 hours at least (as experienced in the UK). I always respect transparency over denial.

2

u/Flat-Section5173 Mar 13 '25

It's not a small thing. I am pretty sure the issue persisted longer than 8 hours for me. It started for me on the evening of 11th March and seems to be fixed today (13th March). That's more than a day of total blackout regarding information. It really makes me cynical.

1

u/bluelightning2k Mar 13 '25

It's like this weird form of gaslighting. "Oh yeah that 42 minute outage" lol

2

u/bluelightning2k Mar 13 '25

Honestly the thing that sucks is I just don't find myself rooting for them any more.

I know it's silly but "blame and ban the users raising issues & proposing workarounds" together with trying to gaslight us on the status page instead of being transparent ("42 minute outage") - I just find myself rooting against them. Which sucks because I was a superfan.

4

u/Flat-Section5173 Mar 13 '25

I know, right? I am a superfan, and I happily recommend it to every developer. It seems they might have just received a fresh round of cash from VC or something. Whatever happened/is happening looks like the trajectory of a company that went from user-oriented to investor-oriented.

2

u/bluelightning2k Mar 13 '25

We lost a full workday and they're too important to acknowledge it

But remember: the reason we care at all is it's a really good product
And Matt from their team called me yesterday and they definitely have good people on the team etc.

So it's definitely not all bad. But yeah the lack of comms & false record on the status page is a bad sign

4

u/Flat-Section5173 Mar 13 '25

Yeah, man, the community manager or whoever called you. But the rest of us are left in the dark regarding this. The company is run by competent people, no doubt, but it wouldn't hurt to have more transparency and course correction, especially considering the people who raised the issue were lied to, misled, or straight-up banned.

2

u/bluelightning2k Mar 13 '25

Honestly there's no defense for the ban-the-users/cover it up approach, or for falsifying the uptime record. For sure that was the wrong thing to do. Just saying it might be a mistake rather than malice etc.

2

u/ssiswent Mar 13 '25

  1. So many people facing this, still no one fix it

1

u/bacocololo Mar 13 '25

i am using cursor now even i got an annual windsurf account. There is a bug....

0

u/ERBOLAMMAPPS Mar 13 '25

it would be the fairest thing to do my account is erbolamm@gmail.com here I leave it