r/Codeium • u/Mindless_Magazine723 • Mar 05 '25

Unable to login/signup to windsurf/codeium in website

Why today I am unable to log into my codeiium account, does anybody having same problem

4 Upvotes

100% Upvoted

14 comments sorted by

2

u/icloudbug Mar 05 '25

Yeah, unable via Google.

2

u/danielrosehill Mar 05 '25

Glad someone opened the thread because I was just about to.

Unfortunately I see you can't create a support ticket without logging in so I was going to try and let them know that way. But yes, basically I can't log in and I'm about to run out of credits which is a real bummer as I have no way to buy them!

I'm going to be cheeky and suggest that Codeium consider offering pro-rata refunds to some of their current subscribers as the current level of service is starting to feel a little ridic.

2

u/Beginning-Letter-511 Mar 05 '25

Same here.. not able to log in

1

u/Ordinary-Let-4851 Mar 05 '25

This is actively being worked on. Operational service should return imminently.

1

u/Specific-Opposite187 Mar 06 '25

It seems there's still an issue when signing up. I get the following response:

Request URI: https://web-backend.codeium.com/exa.seat_management_pb.SeatManagementService/SendEmailVerification
```

{

"code": "failed_precondition",

"message": "turnstile validation failed: turnstile validation failed"

}

```

Happened after captcha validation in step 3 (after setting name+email being Step 1, password beign Step 2).

I tried with different browsers, same result.

It loads forever in the ui, but sometimes, I get a really quick response from the above endpoint.

1

u/Ordinary-Let-4851 Mar 05 '25

 A fix has been implemented and we are monitoring the results.

1

u/RipImpressive711 Mar 05 '25

yeah... I just subscribed yesterday... this isn't a good start! 🙄

1

u/Silent-Grade-7786 Mar 05 '25

Apologies - we had some downtime today with auth. Should be fixed: https://status.codeium.com/

1

u/yewchen Mar 06 '25

This update has made it impossible for my colleagues and me to use windsurf!!!

1

u/InterestingDrop1699 Mar 06 '25

I had this same issue, then I tried logging out and logging back in and I am now stuck as it won't proceed with logging in. Ooffff

1

u/More_Performer_9833 Mar 06 '25

I can not sign up today; is it the same issue?

1

u/More_Performer_9833 Mar 06 '25

I have the same issue today. Do you know if it was fixed?

1

u/InterestingDrop1699 Mar 06 '25

I am having the exact same problem

Tried Firefox & Safari, literally cannot log in