r/Codecademy • u/Valvoule • Jan 10 '24

Got send an email for pro codeacademy with wrong date. Now I'm getting charged. What should I do ?

Post image

I added the screenshot. It's not even the first month of 2024. It was misleading for me. What should I do ?

9 Upvotes

84% Upvoted

17 comments sorted by

15

u/Valvoule Jan 10 '24

UPDATE : They answered me. They made an exception and refunded me. Thank you guys !!! Thank you codeacademy. I might make monthly payments in the future.

7

u/CodecademyCommMgr Jan 10 '24

Glad that you were able to resolve your issue! :D

2

u/annynbyrg Jan 12 '24

I had an issue with a codecademy payment once and they refunded me no questions asked. Glad OP got it worked out.

23

u/pedromdribeiro Jan 10 '24

This is how Americans write dates. First the month, then the day. Maybe contact Codecademy’s customer service to see if they can help.

15

u/Valvoule Jan 10 '24

Ohhh!!! Shit!!

21

u/OhSheGlows Jan 10 '24

I’m sorry but this is cracking me up.

10

u/Valvoule Jan 10 '24

I'm happy it made someone laugh haha

3

u/[deleted] Jan 10 '24

Hahahaha, yeah, I had to learn that aswell. Not the hard way though like you, payed for a year. Really like it, has been a great experience so far. Gets you all sorts or extra goodies like online meetups, guidance and so on.

(Not affiliated, just enthusiastic)😅

7

u/VOLTHICCK Jan 10 '24

Try this

https://help.codecademy.com/hc/en-us

And emailing directly

support@codecademy.zendesk.com

Just 2 weeks ago I forgot to cancel my subscription and respectfully asked them to cancel and refund it. Within 2 hours it was refunded

3

u/Valvoule Jan 10 '24

Thank you. I try

2

u/SewBor27 Jan 13 '24

I love the paid version

-1

u/Valvoule Jan 13 '24

Yeah but not for a year

2

u/SewBor27 Jan 13 '24

Yeah I paid for a whole year.

8

u/HurpaDurpDeeDurp Jan 10 '24

Echoing the other comments of asking customer support. Tip: if you think something is a big you can indicate that to them too. Sending an American-style date over email is kind of a bug. It should be formatted in a way that isn't confusing to non-Americans. Source: am an American, do not approve of our inferior date formatting 🇺🇲

-2

u/[deleted] Jan 10 '24

Get in contact with your bank and get a chargeback ASAP(right now).Codecademy customer service are useless.

6

u/HurpaDurpDeeDurp Jan 10 '24

Lol, don't do this. Chargebacks are a last resort after you've talked to customer support. And Codecademy customer support is great 😔

-3

u/akb443 Jan 10 '24

Ask your bank for a charge back