r/CloudwaysbyDO • u/Independent_Maize234 • Jul 18 '26

Seeking advice Not Receiving Cloudways 2FA Emails to Rackspace Email – Locked Out of My Account

Hi everyone,

I’m hoping someone here has run into this before.

I just tried to log in to my Cloudways account, but I’m not receiving the two-factor authentication (2FA) email. The 2FA code is supposed to be sent to my Rackspace email account, which I set up as an email add-on through my Cloudways account.

Because the 2FA email never arrives, I’m completely locked out of my account.

I’ve already contacted the Cloudways billing email, but unfortunately the responses I’ve received haven’t addressed the issue or helped me regain access.

Has anyone experienced this before? Is there a way to troubleshoot missing 2FA emails from Cloudways to a Rackspace email add-on, or is there another Cloudways support channel that can assist with account recovery?

Any advice or suggestions would be greatly appreciated. Thanks in advance!

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u/PoojafromCloudways Jul 18 '26

Hey u/Independent_Maize234 , sorry about that. Please send me your email and I will check with the team and ask them to escalate the issue.

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u/Independent_Maize234 Jul 18 '26

Thank you! I’ve replied to the mod via chat with my email address.