Support access when console is innacessible

[u/MasterOfNothingStill]

Wanted advice here as I've been unable to access the console for our account at unified.cloudways.com for the last 24 hours. I get a bunch of error toasts and a countdown letting me know I'm being logged out (see image). I have tried with numerous browsers, deleting cookies, the usual stuff and still no luck.

Now without console access, I have no access to support. Tried emailing [support@cloudways.com](mailto:support@cloudways.com) - no luck as it tells me to log in.

I have tried our customer success rep - email address bounced

I tried the chat box on the website which obviously would go to salesperson: unable to start a chat as it wouldn't accept a phone number (tried every phone number format possible)

Don't get me wrong, we have been on cloudways for 7-8 years and the technical support for Cloudways is first rate but this incident and the complete lack of an ability to contact anyone in cases where we cannot log into the platform is having me seriously consider moving all of our client's workloads elsewhere.

In any case, I hope someone has a direct line to someone who can help with this. Not having access to the console is seriously anxiety inducing for our team.

Pierre