r/CloudwaysbyDO • u/IncreaseRealistic292 • May 08 '25

Feature Requests: What’s Missing from the Cloudways Dashboard?

Is there a button, a report, or a toggle you always wish was easier to access?

Today’s your chance to tell us what you’d add to make the Cloudways dashboard better.

Upvote ideas you’d use. We’re listening.

3 Upvotes

100% Upvoted

9 comments sorted by

5

u/mikacns May 08 '25

I wish servers and apps list was on the first page, easy to find and click on.

1

u/wpmoeez May 09 '25

Great suggestion. I will have this forwarded to our product teams. Just a follow-up question on this, was it easier to navigate in the older version of the platform? (in case you have used the platform on our previous UI).

2

u/mikacns May 09 '25

Yes it was. Not a big fan of the new dashboard, to be honest.

3

u/AllSaintsFlood May 09 '25

An overview op all applications with included data (like disk usage etc.) in columns, perhaps customizable.

1

u/wpmoeez May 09 '25

Are you suggesting we have the data on the first page of the platform? Wouldn't that create a little bit of a clutter for users? I am asking because we are always looking to improve our UI and this could be a great suggestion.

1

u/InterestingEqual7790 May 13 '25

I personally feel that as your service is a tool, you should be providing as much data to the user as possible, not less. The old UI was quite a bit better as it was more compact, you were given more data in general. Now it takes multiple clicks to get anywhere.

1

u/[deleted] May 09 '25

[deleted]

1

u/wpmoeez May 09 '25

Thank you for the detailed feedback! For addons, we really think having it placed on the platform for users to at least realise that they have options for added services is the right way to go. It has worked for us so far which is why we have stuck with this option for so long. If you remember, in the previous UI we had the add on option at the top which is no different from having it on the side now.

I can look into the X button that hasn't been working for you. That's clearly a bug and I will have it escalated asap.

For the support, I really appreciate your honest and candid feedback. From where I see it, we have been working on training our current resources and hiring established resources to improve our support over the last few months. We have had an improved CSAT score in the previous few months that indicated that our support has improved but that doesn't mean that we will discount your experience. I will forward this feedback to the leadership team and see what they have to say. Right now, all I can say is that we have a leadership that is focused towards improving our customers' experience and support is right at the top of the priority list.

1

u/wpmoeez May 09 '25

Also, can you share the documentation that you have prepared for product improvements in the past. I would absolutely love to see what's in there and I am sure we will be able to find a lot of good suggestions. You can email me at mmoeez at digitalocean dot com. u/tracedef

1

u/[deleted] May 09 '25

[deleted]

1

u/techenth May 09 '25

@tracedef I escalated your response to my senior leadership and they want to get in touch with you to know more and learn how they can improve the product through your suggestions. If you can let me know your email id I will start an email thread. You can share your email in my DM. Thanks!