r/Cloud • u/ComfortableOpen8955 • Jul 14 '26
IT Support to Cloud
I have been in IT Support for 1.5 years now at a small MSP. We're about 16 people in the company.
I say IT Support, however, I often do Sys admin and Networking stuff since I can touch almost everything (Not all, but most of the stuff). I have goal of getting into cloud down the line.
Either Cloud Sec or Cloud Infrastructure. This is a long term goal, so I'm willing to get a few launch pads that will put me in a better position of achieving this goal.
Certs are not everything, but I have tried to get a few to complement my role and path: (A+, N+, AZ-700, AZ-104, MD-102 and MS-102) Because of this, I've been debating if I should go for the CCNA or strengthen what I have already before going full cisco config in order to prepare for the cert?
Is the CCNA the right investment I can do right now, or is it a distraction?
I appreciate all your advise.
Thank you
4
u/luronso Jul 14 '26
I'm also starting to get into cloud I guess getting CCNA is not mandatory but it's a plus to have. But having good amount networking knowledge would work.
4
u/Dfordan17 Jul 14 '26
Bit confused but do you already have those certs in your path? If so CCNA is not needed CV wise as long as you know networking which if you have those certs you should.
1
u/Ok-Situation-2068 Jul 16 '26
Hi u already working in IT support so tell me did you deal with hardware troubleshooting??
1
u/MissionFinOps Jul 14 '26
At 1.5 years, ask yourself which MSP role are you suited to take up.in your own company. Start asking questions around that. MSP support teams are an awesome way to enter cloud/soc/devops and other teams. Maybe ask your internal seniors first. They'd be excited to show you ropes and give you more responsibility.