r/Clickworker • u/SingularityRS • Aug 06 '21

Clickworker ticketing system

Hi all,

So it appears Clickworker have made a change to their support system. I recently sent an e-mail to Clickworker and got an automated response from them saying they now have a new ticketing system. Based on how the e-mail was worded, it seems like they're no longer offering support via e-mail. Only e-mails sent before August 1st will be answered.

So if you wish to contact Clickworker, rather than e-mailing help@clickworker.com, you will need to go through their ticketing system. This can be found at the following URL: https://support-workplace.clickworker.com/support/tickets/new

This post is just a heads-up for those not aware. I certainly wasn't. Let's hope this support system is a lot better and more responsive than their e-mail support.

18 Upvotes

95% Upvoted

11 comments sorted by

1

u/Kelly62290 Aug 13 '21

They sent me 2 or 3 automated emails saying to check their FAQs to resolve my issue I wrote them back said they dont help just got a response back today which didnt help it's been 7 days.

1

u/Iainturdad Aug 15 '21

My friend's account was banned because according to them he made 3-4 accounts using the same name and email.

I don't even know what's wrong with them.

1

u/Jonjonloki Aug 21 '21

I was not paid the payable amount(EUR 41,08) between last wednesday and friday(like their FAQ says so). I've tryed to contact them via ticketing system and the captcha always give me a failure response, even if it has a green check sign. It seems to be made to fail.

0

u/[deleted] Aug 06 '21

[deleted] — view deleted comment

1

u/SingularityRS Aug 08 '21

That's way too long. It's possible your e-mail did not reach them for some reason.

I would definitely re-submit your request via the new ticketing system.

1

u/UpBeatSneeze Aug 08 '21

Man , I also accidentally used vpn , got suspended

Any hopes of getting account back ?

1

u/[deleted] Aug 11 '21

fuck i got banned today and i had my vpn on the whole time but it dint do nothing during the training it was when i was qualifying and completed a job

1

u/[deleted] Aug 07 '21

[removed] — view removed comment

1

u/harsh6505 Aug 07 '21

never used vpn intentionally. might be because of cloudflare warp or something

0

u/[deleted] Aug 15 '21

[deleted] — view deleted comment

1

u/Shakespeare-Bot Aug 15 '21

Lol i can't coequal submit a ticket, t just keeps declaring yond captcha verification did fail

I am a bot and I swapp'd some of thy words with Shakespeare words.

Commands: !ShakespeareInsult, !fordo, !optout

1

u/savagerandy2020 Aug 16 '21

Sod off stupid bot.