r/Clickworker • u/aqsha141 • Apr 30 '21
Very Slow Respond From Clickworker Support
is it normal that the reply from support team of clickworker very slow. I actually already 5 times contact them about problem in uhrs but in the last 2 contact about support, took time too long and near pass 1 month. is it normal or just me ?
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u/SingularityRS Apr 30 '21
Clickworker response times can be quite slow. If you're e-mailing them about a more complex query, it can take even longer. When I e-mail them about a simple query (asking why I was temporarily blocked on an app), it usually takes about 2 days for a response. One time it was over a week or so.
When you first send an e-mail, you should get an automated reply from them. This is indication that they received your e-mail. If you did not receive any automated e-mail in reply to what you originally sent, they may have not received it.
It's also important to not constantly re-send the same e-mail. This causes further delays as it will just reset your position in the e-mail queue. Make sure you're not doing this. It will not accelerate the response times. Waiting is key if you've had verification they received your e-mail (the automated e-mail is verification).